We're committed to providing exceptional support to our clients. Whether you're an existing client or exploring our services, we're here to help.

Contact Information

Email: [email protected]

Response Time: We typically respond within 1 business day (Monday-Friday, 9 AM - 5 PM EST)

Emergency Support: Active clients with urgent issues can contact us via the emergency contact information provided in your Service Agreement

How We Can Help

For Prospective Clients

• Service Inquiries: Questions about our fractional CTO services, pricing, and engagement models

• Consultation Requests: Schedule an initial consultation to discuss your IT challenges

• Custom Proposals: Request a tailored proposal for your specific needs

For Active Clients

• Engagement Support: Questions about ongoing projects, deliverables, or timelines

• Billing Questions: Invoice inquiries, payment arrangements, or expense clarification

• Scope Changes: Requests to modify or expand the scope of work

• Technical Coordination: Access to systems, scheduling meetings, or resource allocation

General Support

• Website Issues: Report technical problems with our website

• Privacy Requests: Exercise your data privacy rights (access, correction, deletion)

• Feedback: Share suggestions, testimonials, or improvement ideas

Frequently Asked Questions

Q: What is your typical response time?

A: We respond to all inquiries within 1 business day. For active client engagements, response times are typically faster and defined in your Service Agreement.

Q: How do I schedule a consultation?

A: Email us at [email protected] your availability and a brief description of your IT challenges. We'll respond with available times for a 15-30 minute initial call.

Q: What information should I include when contacting support?

A: Please include:

• Your name and company name

• Subject or nature of your inquiry

• Any relevant details (engagement dates, invoice numbers, etc.)

• Your preferred contact method and availability

Q: Do you offer emergency support?

A: Yes, active retainer clients receive emergency contact information as part of their Service Agreement. Emergency support is for critical IT issues that require immediate attention.

Q: How do I request a proposal or pricing information?

A: Email us with details about your company size, industry, and the IT challenges you're facing. We'll schedule a brief call to understand your needs and provide a tailored proposal. Standard pricing ranges:

• Leadership Retainer $10,000 USD/month (min 3 months)

• Monthly Retainer: $5,000 USD/month (min 3 Months)

• Workshops: $10,000 USD + travel

Q: Can I request changes to an ongoing engagement?

A: Yes. Contact us to discuss scope changes, timeline adjustments, or additional services. We'll provide a revised proposal or amendment to the Service Agreement as needed.

Q: How do I submit a billing inquiry?

A: Email us with your invoice number and specific questions. For payment arrangements or disputes, we'll work with you to resolve the issue promptly.

Q: How can I exercise my privacy rights (GDPR, PIPEDA, etc.)?

A: Email us with your request (access, correction, deletion, etc.) and we'll respond within 30 days as required by applicable privacy laws. See our Privacy Policy for details.

Q: Do you provide references or case studies?

A: Yes, we can provide anonymized case studies and, with permission, connect you with past clients for references. Contact us to request this information.

Q: What industries do you serve?

A: We work with companies across various industries, with particular expertise in telecommunications, professional services, logistics, and healthcare IT. If you're a company with $5M-$50M in revenue and 50-200 employees, we can likely help.

Complaint Resolution Process

If you're not satisfied with our services or support:

1. Contact Us Directly: Email [email protected] with details of your concern

2. Escalation: If the issue isn't resolved within 5 business days, request an escalation for senior review

3. Formal Resolution: We'll work with you in good faith to resolve the issue, which may include service adjustments, fee reductions, or mediation

Privacy and Data Requests

To exercise your data privacy rights under GDPR, PIPEDA, or other applicable laws:

• Access Request: Request a copy of your personal data we hold

• Correction Request: Request correction of inaccurate or incomplete data

• Deletion Request: Request deletion of your data (subject to legal retention requirements)

• Opt-Out: Unsubscribe from marketing communications

Email your request to [email protected] with "Privacy Request" in the subject line.

Feedback and Testimonials

We value your feedback! If you've worked with us and would like to share your experience:

• Email us your testimonial or review

• Connect with us on LinkedIn and share your thoughts

• Provide feedback on how we can improve our services

Business Hours

Standard Support: Monday - Friday, 9:00 AM - 5:00 PM EST
Email Support: Available 24/7 (responses during business hours)
Emergency Support: Available to active retainer clients (contact details in Service Agreement)

Ready to Get Started?

Whether you're ready to schedule a consultation or just have questions, we're here to help.

[email protected]