Email: [email protected]
Response time: Within 1 business day, Monday - Friday, 9 AM - 5 PM EST
Emergency support: Active retainer clients receive emergency contact details in their Service Agreement
How We Can Help
Prospective Clients
- Service Inquiries: Questions about our technology consulting services and engagement models
- Consultation Requests: Schedule an initial call to discuss your IT challenges
- Custom Proposals: Request a tailored proposal for your specific needs
Get in Touch
Active Clients
- Engagement Support: Questions about ongoing projects, deliverables, or timelines
- Billing Questions: Invoice inquiries, payment arrangements, or expense clarification
- Scope Changes: Requests to modify or expand the scope of work
- Technical Coordination: Access to systems, scheduling meetings, or resource allocation
General Support
- Website Issues: Report technical problems with our website
- Privacy Requests: Exercise your data privacy rights (access, correction, deletion) - see our Privacy Policy
- Feedback: Share suggestions, testimonials, or improvement ideas
Frequently Asked Questions
What is your typical response time?
We respond to all inquiries within 1 business day. For active client engagements, response times are typically faster and defined in your Service Agreement.
How do I book a consultation?
What information should I include when contacting support?
Please include your name and company, the nature of your inquiry, any relevant details (engagement dates, invoice numbers, etc.), and your preferred contact method and availability.
Do you offer emergency support?
Yes - active retainer clients receive emergency contact information as part of their Service Agreement. Emergency support is available for critical IT issues that require immediate attention.
How do I request pricing information or a proposal?
Email us with details about your company size, industry, and the technology challenges you're facing. We'll schedule a brief call to understand your needs and provide a tailored proposal. You can also view our current offerings on the
Products page.
Can I request changes to an ongoing engagement?
Yes. Contact us to discuss scope changes, timeline adjustments, or additional services. We'll provide a revised proposal or amendment to the Service Agreement as needed.
How do I submit a billing inquiry?
Email us with your invoice number and specific questions. For payment arrangements or disputes, we'll work with you to resolve the issue promptly.
How can I exercise my privacy rights (GDPR, PIPEDA, etc.)?
Email us at
[email protected] with "Privacy Request" in the subject line and we'll respond within 30 days as required by applicable privacy laws. See our
Privacy Policy for full details.
Do you provide references or case studies?
Yes - we can provide anonymized case studies and, with permission, connect you with past clients for references. Contact us to request this information.
What types of businesses do you work with?
We work with small and mid-sized businesses across a range of industries, with particular experience in professional services, logistics, and organizations navigating technology decisions without a full internal IT team.
Complaint Resolution
If you're not satisfied with our services or support:
- Contact us directly at [email protected] with details of your concern
- Escalation: If the issue isn't resolved within 5 business days, request an escalation for senior review
- Formal resolution: We'll work with you in good faith, which may include service adjustments, fee reductions, or mediation
Privacy and Data Requests
To exercise your rights under GDPR, PIPEDA, or other applicable privacy laws:
- Access Request: Request a copy of your personal data we hold
- Correction Request: Request correction of inaccurate or incomplete data
- Deletion Request: Request deletion of your data (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications
Email your request to [email protected] with "Privacy Request" in the subject line.
Business Hours
Standard Support: Monday - Friday, 9:00 AM - 5:00 PM EST
Email Support: Available 24/7 (responses during business hours)
Emergency Support: Available to active retainer clients (contact details in Service Agreement)
Ready to get started? Whether you're ready to book a consultation or just have a question, we're here.
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